Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely confident in choosing Nexus Tech Pharmacy. If our software does not meet your retail medical store requirements or if you experience technical incompatibilities that our engineering team cannot resolve within 14 days of your initial paid subscription, we will issue a full 100% refund — no questions asked.

2. Subscription Cancellation

You may cancel your monthly or annual software subscription at any time without penalty or cancellation fees. Upon cancellation:

• Your access will remain active until the end of your current prepaid billing period.
• You will have 30 days to export your entire inventory, customer lists, and financial reports.
• No further automatic recurring charges will occur.

3. POS Hardware Returns & Warranties

For physical hardware items purchased through our platform (e.g. 80mm/58mm thermal printers, 1D/2D barcode scanners, cash drawers):

• Hardware items carry a 7-Day Replacement Warranty for manufacturer defects or transit damage.
• All electronic hardware comes with a standard 1-Year Limited Manufacturer Warranty.
• Items must be returned in their original packaging with cables, power adaptors, and accessories intact.

4. How to Request a Refund

To request a refund or cancel your subscription, simply contact our support team via:

Refunds are processed within 3-5 business days via your original payment method (EasyPaisa, JazzCash, or Direct Bank Transfer).